Centro de Documentação da PJ
Monografia

3782726.A.24
ACCENTURE
Building the trust : leadership in customer service.- [S.I.] : Accenture, 2006.- 103 p. ; 30 cm


SERVIÇO PÚBLICO, ORGANIZAÇÃO ADMINISTRATIVA, MUDANÇA ORGANIZACIONAL

Foreword. Introduction. Key finding one. Key finding two. Key finding three. Key finding four. Key finding five. Recommendations. Conclusion. Country Reports.