Centro de Documentação da PJ
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ACCENTURE Building the trust : leadership in customer service.- [S.I.] : Accenture, 2006.- 103 p. ; 30 cm SERVIÇO PÚBLICO, ORGANIZAÇÃO ADMINISTRATIVA, MUDANÇA ORGANIZACIONAL Foreword. Introduction. Key finding one. Key finding two. Key finding three. Key finding four. Key finding five. Recommendations. Conclusion. Country Reports. |